Frequently Asked Questions

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• I already have a roommate picked out.
  Can I still use your service?
• What happens after you receive my application?
• What is included in a furnished apartment?
• What do I need to bring?
• Am I completely on my own once I arrive?
• What should I expect on move in day?
• What happens if I don't get along with my roommates?
• What happens if my roommates don't pay their rent?
• What happens if I transfer to another school?
• What are the refund policies regarding online applications and rent payments??
• What are the different methods of payments with CHS?

I already have a roommate picked out. Can I still use shared roommate program?
Yes. If you already have friends going to the same school who you want to live with, just tell us on the application. And make sure they tell us about you, too.

What happens after you receive my application?
After we receive your application, we review your preferences so we can find you a great place to live with roommates you'll like to hang out with. The review process typically takes a few weeks. Once you're approved, we'll send information and reminders about every 45 days to help you get ready for move-in day. Please keep everything together. You'll need it for move-in.

What is included in a furnished apartment?
Apartments usually include living room, dining room and bedroom furniture, twin beds, wall-to-wall carpeting, individually controlled heat and air conditioning with budgeted utility costs included, dishwashers and full-size appliances. All you need are the essentials – food, cookware, clothes, linens, and cleaning supplies. Apartment communities typically feature on-site laundry facilities, clubhouses, swimming pools and/or exercise facilities.

What do I need to bring?
See Here

Am I completely on my own once I arrive?
No. A student resident assistant usually will live on-site and there is a Collegiate Housing Services representative available at your school to answer questions.

What should I expect on move-in day?
We typically work with your school to coordinate move-ins a few days before classes begin. Usually you will arrive at school for a short housing orientation in the morning, submit your signed paperwork with initial payment, then receive your keys and then move in.

What happens if I don't get along with my roommates?
We recognize that moving away from home can sometimes be a transition. Most of the time we're able to work out student conflicts; other times we take steps to adjust the living situation. We've been in business for close to 15 years and have experience working out student conflicts to everyone's mutual satisfaction. If a resolution can't be made, then a transfer is available.

What happens if my roommates don't pay their rent?
Each student living in a shared roommate situation is on a separate lease. You are only responsible for your own payment each month.

What happens if I transfer to another school?
If that school also is affiliated with Collegiate Housing Services, we can work with you to find suitable housing.

What are the refund policies regarding online application and rent payments??

What are the different methods of payments with CHS? 

1.      Online Payment Methods: All Payments made online must be received by 4:30 PM to be considered “payment received”. All payments made after 4:30PM will be processed on the next business day and will be marked “received” for that day.

 

a.      One- Time Payments

i)                    Credit Card (Currently accept Visa, MasterCard, American Express and Discover.)

ii)                  E-Check

 

b.      Recurring Payments

iii)                Credit Card (Currently accept Visa, MasterCard, American Express and Discover)

i)                    E-Check.

ii)                  ACH (Direct Bank withdrawal)

2.      Snail Mail Methods: All payments mailed in to the corporate office directly from the student/parent/guarantor etc... Are received once a day from the various shipping method available. All payments received in the corporate office before end of business will be marked payment “received”.

 

i)                    Checks, Money Orders, Company Checks etc…

 

3.      Drop Box: Option to drop off payments is available to the student at the campus CHS rep office.  Please contact your respective CHS representative to locate these drop boxes. Drop boxes may be used to drop your checks and/or authorization forms for recurring ACH & Credit Card type payments. All payment received during the day are marked as payment “received”. However these payments may not be processed till the next drop-box pickup date.

 

4.      Telephone: Students/Parents/Guarantors may additionally call CHS corporate office directly to submit their payments. These payments can be a credit card authorization, e-check authorization only. Accept all 4 types of credit cards.

 

“received”- All payments marked received using the above payment methods are processed same business day, before end of business. These payments are posted to the online system on the same day at 11PM and will be available for review next business day…